Refund policy
Return & Refund Policy — Lina's Batch Macarons
At Lina's Batch Macarons, every macaron is handcrafted fresh for each order. Because our products are perishable, made-to-order confections, we follow specific guidelines to ensure quality and fairness for all customers.
Please read our refund and return policy carefully before placing your order.
Refunds & Replacements We happily offer a refund or replacement if there is an issue with your order, including:
- Damaged items upon arrival
- Wrong items received
- Missing items
- Quality concerns caused during transit
To qualify for a refund or replacement, please notify us within2 hours of delivery or pickup at linasbatch@gmail.com with your order number and photos of the issue.
🚫 Non-Refundable & Non-Returnable Items Due to food safety regulations, we cannot accept returns or refunds in the following cases:
- Notification received after 2 hours of delivery or pickup
- Incorrect delivery address entered by customer
- Refusal to provide photos for verification
- Personal preference (e.g., did not like the flavor)
- Orders that arrived on time but were no longer needed
Order Cancellations Because we begin preparing your order shortly after it is placed, cancellations are only accepted if production has not started.
Lost, Delayed, or Missing Packages Once your order is shipped, we rely on carriers for timely delivery. If your package is delayed, lost, or marked delivered but cannot be located, we will help you open a carrier investigation. Replacements or refunds may be offered depending on the outcome.
Storage Instructions Macarons should be refrigerated upon delivery and brought to room temperature 30–60 minutes before enjoying. We do not issue refunds for orders that were not stored properly after delivery.
Our Commitment We stand behind the quality of every macaron we make. If something isn't right, we will always do our best to make it right within the guidelines above. Thank you for supporting our small business!